– MTN allegedly underpays subscriber who won during promo
– Consumer council orders full payment
– Hails MTN for swift compliance, tasks businesses over best practices
Mr Omeje Chukwuma Fidelis is N1.8 million richer after being paid by MTN Nigeria as balance of his price money won in 2012.
According to a press release obtained by Naij.com, the payment was made following an order of the Consumer Protection Council (CPC), directing the telecommunication company to, within 14 days, the complainant the balance of his winning in the promotion.
MTN, in compliance with the CPC’s Order, raised a United Bank of Africa’s draft in the said sum in favour of the complainant on Thursday, February 11, 2016, barely 24 hours after its receipt of the agency’s Order.
Omeje, in a telephone conversation, confirmed to CPC his receipt of the amount, disclosing that he received the cheque for the balance of his N2 million prize on Monday, February 15, 2016.
CPC is also in receipt of a settlement agreement made to that effect between Omeje, MTN and its event manager for the Ultimate Wonder Promo prize presentation, Towncriers Limited, authorising the event manager to “issue a bank draft in the sum of N1,850,000:00 (one million, eight hundred and fifty Naira only) in full and final satisfaction of the CPC’s Order and all claims to the complainant.”
According to the agreement, MTN’s decision to pay the complainant was “in consideration of the Order of the CPC and MTN’s wariness with the negative reputational implications of the complainant’s claims.”
The council said it gave the order to the telecommunication firm because of lack of due diligence it displayed in the verification of the winners of the N2 million category of the sales promotion.
CPC’s order came on the heels of a complaint brought by Fidelis against the telecommunications giant that he had been underpaid after he was declared winner of N2 million in the said sales promotion.
According to Omeje, he participated in the promo and was called that he had won N2million in the Ultimate Wonder Promo and was also invited to the presentation ceremony, which was done on October 19, 2012 at the Nicon Luxury Hotel, Abuja.
The complainant asserted that during the said ceremony, he was presented with a dummy cheque of N2million with his name on it, interviewed and paraded before the media and the world as a winner of the said amount.
He recounted further that he was stunned to receive another call from MTN line 180 few days after the much publicised dummy presentation ceremony that his winning was N150,000 and was thereafter given a Verve ATM card for that amount.
MTN, in its response to the council’s intervention, denied the claim of Omeje, saying that he was informed from the beginning of its communication with Omeje that his winning was N150,000 and that the complainant deceitfully presented himself when winners in the N2 million category were called forward on the day of the prize presentation.
The company stated further that Omeje’s antics were discovered at the verification of winners, which was done after the ceremony and he was thereafter contacted on his misrepresentation, over which, MTN said, Omeje apologised.
In order to determine the claim of the telecommunication firm, CPC demanded for the call data of the communications between MTN and the complainant, particularly the one that informed him of his winnings of N150,000, but MTN failed to comply with the request made both in 2013 and 2016.
In view of the refusal of the telecommunication firm to honour its request for the call data records, the council declared that “in the absence of this material evidence which is solely in the possession of the respondent, the CPC must resolve the issue in favour of the complainant”, directing MTN to within 14 days pay N1,850,000 “being the unpaid part of the two million Naira prize won by the complainant in the 2012 MTN Ultimate Wonder Promotion.”
Reacting to the development, CPC’s director general, Dupe Atoki, while welcoming the prompt compliance by MTN, said this underscores the supremacy of the consumer in the market-place, charging businesses to “exhibit best practices that will engender value for money for consumers.”
Post from Naij.com